/* Customer Desk 1.20.3. Shared tokens and scoped components; no external assets. */
.acd{--acd-ink:#17323b;--acd-muted:#566b75;--acd-brand:#08665f;--acd-brand-ink:#07564f;--acd-line:#dce6e7;--acd-surface:#f5f8f9;--acd-canvas:#fff;--acd-field:#fff;--acd-tint:#eaf5f1;--acd-focus:#007c87;--acd-radius:14px;--acd-note-bg:#fff8e8;--acd-note-ink:#735008;--acd-note-line:#d6bb75;--acd-control-size:44px;--acd-control-radius:999px;--acd-fast:140ms;--acd-ease:cubic-bezier(.2,.7,.2,1);box-sizing:border-box;max-width:1040px;margin:24px auto;padding:clamp(18px,3vw,32px);border:1px solid var(--acd-line);border-radius:20px;background:var(--acd-canvas);color:var(--acd-ink);font-family:inherit;font-size:16px;line-height:1.65;text-align:start;overflow-wrap:anywhere}
.acd *,.acd *::before,.acd *::after{box-sizing:border-box}
.acd [hidden]{display:none!important}
.acd :is(form,fieldset,nav,article,details){min-width:0}
.acd :is(button,input,select,textarea){font-family:inherit;letter-spacing:normal;text-transform:none}
.acd h1,.acd h2,.acd h3,.acd h4{color:var(--acd-ink);line-height:1.4;margin:0 0 12px;font-family:inherit;font-weight:700}
.acd h1{font-size:28px}.acd h2{font-size:24px}.acd h3{font-size:21px}.acd h4{font-size:18px}
.acd p{margin:8px 0 18px}.acd a{color:var(--acd-brand-ink);text-decoration:underline;text-underline-offset:4px}.acd a:hover{text-decoration-thickness:2px}
.acd :is(button,a,summary){-webkit-tap-highlight-color:rgb(8 102 95 / 12%)}
.acd :is(input,select,textarea,button,a,summary):focus-visible,.acd :is(.acd-feedback,.acd-message-result):focus{outline:3px solid var(--acd-focus);outline-offset:3px}
.acd .acd-eyebrow{display:block;margin-bottom:8px;color:var(--acd-brand-ink);font-size:13px;font-weight:700}
.acd .acd-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 18px;align-items:start}
.acd .acd-field{min-width:0;margin:0 0 17px}
.acd .acd-field>label,.acd .acd-choice-field>legend{display:block;margin:0 0 7px;color:var(--acd-ink);font-size:14px;font-weight:600;line-height:1.6}
.acd .acd-mode{display:inline-block;margin-inline-start:7px;color:var(--acd-muted);font-size:11px;font-weight:400}
.acd input:not([type=checkbox]):not([type=radio]):not([type=hidden]),.acd select,.acd textarea{display:block;width:100%;max-width:100%;height:auto;min-height:46px;margin:0;padding:10px 12px;border:1px solid #a5b8bf;border-radius:10px;background:var(--acd-field);color:var(--acd-ink);font:inherit;font-size:16px;line-height:1.4;box-shadow:none;transition:border-color var(--acd-fast) ease;scroll-margin-block:20px 96px}
.acd textarea{resize:vertical;min-height:112px}
.acd input[type=email],.acd input[type=tel],.acd input[type=url],.acd input[type=datetime-local],.acd input[inputmode=decimal]{direction:ltr;text-align:start}
.acd :is(input,select,textarea):focus{border-color:var(--acd-focus)}
.acd :is(input,select,textarea):disabled{background:var(--acd-surface);color:var(--acd-muted);opacity:1;cursor:not-allowed}
.acd :is(input,select,textarea)[aria-invalid=true]{border-color:#b52c21;outline-color:#b52c21}
.acd .acd-hint,.acd small{display:block;margin-top:6px;color:var(--acd-muted);font-size:12px;line-height:1.7}
.acd .acd-field-error{display:block;grid-column:1/-1;margin-top:6px;color:#a2251b;font-size:12px;line-height:1.6}
.acd .acd-contact-grid>.acd-field:last-child{grid-column:1/-1}
.acd .acd-form-section{min-width:0;margin:22px 0;padding:16px 18px 0;border:1px solid var(--acd-line);border-radius:var(--acd-radius);background:var(--acd-canvas)}
.acd .acd-form-section>legend{float:none;width:auto;margin:0;padding-inline:8px;color:var(--acd-ink);font-size:15px;font-weight:700}
.acd .acd-form-section>.acd-hint{margin-top:0}
.acd .acd-choice-field{padding:0;border:0}
.acd .acd-choices{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
.acd .acd-choice{display:flex;align-items:center;gap:9px;min-height:46px;margin:0;cursor:pointer}
.acd .acd-choice input{flex:none;width:18px;height:18px;min-height:0;margin:0;accent-color:var(--acd-brand)}
.acd .acd-choice span{flex:1;min-width:0;padding:10px 12px;border:1px solid var(--acd-line);border-radius:10px;background:var(--acd-surface);font-size:14px;transition:background-color var(--acd-fast) ease,border-color var(--acd-fast) ease}
.acd .acd-choice input:checked+span{border-color:var(--acd-brand);background:var(--acd-tint);color:var(--acd-brand-ink);font-weight:700}
.acd .acd-choice input:focus-visible+span{outline:2px solid var(--acd-focus);outline-offset:2px}
.acd .acd-check{display:grid;grid-template-columns:20px minmax(0,1fr);align-items:start;gap:8px 10px;min-height:44px;margin:18px 0;color:var(--acd-muted);font-size:12px;line-height:1.8;cursor:pointer}
.acd input[type=checkbox]{width:20px;height:20px;min-height:0;margin:2px 0 0;accent-color:var(--acd-brand)}
.acd .acd-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:16px}
.acd .acd-button{appearance:none;-webkit-appearance:none;display:inline-flex;align-items:center;justify-content:center;gap:9px;flex-shrink:0;width:auto;height:auto;min-height:var(--acd-control-size);min-width:104px;max-width:100%;margin:0;padding:10px 18px;border:1px solid var(--acd-brand);border-radius:var(--acd-control-radius);background:var(--acd-brand);background-image:none;color:#fff;font:inherit;font-size:14px;font-weight:600;line-height:1.4;letter-spacing:normal;text-align:center;text-decoration:none;text-transform:none;white-space:normal;overflow-wrap:anywhere;vertical-align:middle;cursor:pointer;box-shadow:none;transition:background-color var(--acd-fast) ease,border-color var(--acd-fast) ease,transform var(--acd-fast) var(--acd-ease)}
.acd .acd-button::before,.acd .acd-button::after{content:none}
.acd .acd-button-secondary{background:var(--acd-canvas);color:var(--acd-brand-ink);border-color:#93b3b2}
.acd .acd-button:not(:disabled):active{transform:translateY(1px)}
.acd .acd-button:disabled{opacity:.65;cursor:not-allowed;transform:none}
.acd .acd-form[data-saved="1"] .acd-actions>.acd-button{opacity:1;background:var(--acd-tint);color:var(--acd-brand-ink);border-color:var(--acd-line)}
.acd .acd-feedback:empty,.acd .acd-message-result:empty{margin:0;padding:0}
.acd .acd-feedback:not(:empty),.acd .acd-notice{margin-block:14px;padding:13px 15px;border:1px solid var(--acd-line);border-inline-start:3px solid #3d6e88;border-radius:11px;background:var(--acd-surface);font-size:13px;line-height:1.75}
.acd .acd-feedback.acd-error a,.acd .acd-feedback.acd-success a{color:inherit}
.acd .acd-feedback a{display:inline-block;min-height:28px;margin-inline-start:4px;font-weight:700}
.acd .acd-error{background:#fff2ef!important;border-color:#d59b91!important;color:#792218}
.acd .acd-success{background:#edf8f0!important;border-color:#9ac6a7!important;color:#175a32}
.acd .acd-feedback.acd-success:not(:empty)::before,.acd .acd-message-result.acd-success:not(:empty)::before{content:"✓";display:inline-block;margin-inline-end:7px;font-weight:700}
.acd .acd-feedback.acd-success:not(:empty){animation:acd-reveal .18s var(--acd-ease)}
.acd .acd-trap{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap}
/* The modal scrolls its form, leaving the heading and close control visible. */
html.acd-dialog-active,html.acd-dialog-active body{overflow:hidden}
.acd .acd-dialog{width:min(680px,calc(100vw - 24px));max-width:none;max-height:calc(100vh - 32px);max-height:calc(100dvh - 32px);margin:auto;padding:24px;border:1px solid var(--acd-line);border-radius:20px;background:var(--acd-canvas);color:var(--acd-ink);font-size:16px;line-height:1.65;text-align:start;overflow:hidden;overflow-wrap:anywhere;box-shadow:0 20px 64px rgb(9 32 38 / 22%);color-scheme:light}
.acd .acd-dialog:not([open]){display:none}
.acd .acd-dialog[open]{display:flex;flex-direction:column;animation:acd-dialog-reveal .18s var(--acd-ease)}
.acd .acd-dialog::backdrop{background:rgb(9 26 32 / 55%)}
.acd .acd-dialog-head{display:flex;align-items:center;justify-content:space-between;flex:none;gap:14px;margin:0 0 6px}
.acd .acd-dialog-head h2{margin:0;font-size:23px}
.acd .acd-close{appearance:none;display:grid;place-items:center;flex:none;width:44px;height:44px;min-height:44px;margin:0;padding:0;border:1px solid var(--acd-line);border-radius:var(--acd-control-radius);background:var(--acd-surface);color:var(--acd-ink);font:inherit;font-size:26px;line-height:1;cursor:pointer;box-shadow:none;transition:background-color var(--acd-fast) ease,transform var(--acd-fast) ease}
.acd .acd-close:active{transform:scale(.96)}
.acd .acd-dialog-intro{flex:none;margin:0 0 16px;color:var(--acd-muted);font-size:13px;line-height:1.7}
.acd .acd-dialog>.acd-form{min-height:0;overflow-y:auto;overscroll-behavior:contain;scroll-padding-block:12px 100px;padding:3px 4px 0;margin:0}
.acd .acd-dialog .acd-actions{position:sticky;bottom:0;z-index:1;margin:0;padding:12px 0 max(2px,env(safe-area-inset-bottom));border-top:1px solid var(--acd-line);background:var(--acd-canvas)}
.acd .acd-dialog .acd-actions>.acd-button{width:100%}
.acd .acd-dialog .acd-form-section{margin-block:16px}
.acd .acd-product{margin:0 0 16px;padding:12px 14px;border-inline-start:3px solid var(--acd-brand);border-radius:10px;background:var(--acd-tint);color:var(--acd-brand-ink);font-size:14px;font-weight:700}
.acd .acd-expectation{padding-inline:2px;margin-block:12px 0}
/* Native details retain keyboard behavior; only content entry is animated. */
.acd .acd-additional,.acd .acd-reply-preview,.acd .acd-category-card,.acd .acd-call-tools,.acd .acd-audit{border:1px solid var(--acd-line);border-radius:var(--acd-radius);background:var(--acd-canvas);margin-block:16px}
.acd :is(.acd-additional,.acd-reply-preview,.acd-category-card,.acd-call-tools,.acd-audit)>summary{min-height:46px;padding:12px 16px;color:var(--acd-ink);font-size:14px;font-weight:600;cursor:pointer}
.acd :is(.acd-additional,.acd-reply-preview,.acd-category-card,.acd-call-tools,.acd-audit)>summary::marker{color:var(--acd-brand-ink)}
.acd :is(.acd-additional,.acd-category-card,.acd-call-tools)[open]>summary{border-bottom:1px solid var(--acd-line)}
.acd .acd-additional-body,.acd .acd-category-fields{padding:18px 16px 0}
.acd .acd-additional[open]>.acd-additional-body,.acd .acd-category-card[open]>.acd-category-fields,.acd .acd-reply-preview[open]>.acd-preview-body{animation:acd-reveal .16s var(--acd-ease)}
.acd .acd-reply-preview{border-style:dashed;background:var(--acd-surface)}
.acd .acd-reply-preview summary{color:var(--acd-brand-ink);font-size:13px}
.acd .acd-preview-body{padding:0 16px 16px;white-space:pre-wrap;unicode-bidi:plaintext;overflow-wrap:anywhere;font-size:14px}
.acd .acd-character-count{display:block;margin-top:6px;color:var(--acd-muted);font-size:11px;text-align:end;font-variant-numeric:tabular-nums}
.acd .acd-empty{margin:20px 0;padding:28px 20px;border:1px dashed #a1b8bc;border-radius:var(--acd-radius);background:var(--acd-surface);color:var(--acd-muted);text-align:center;font-size:14px}
.acd .acd-ticket-list,.acd .acd-order-list{display:grid;gap:12px}
.acd .acd-ticket-card{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 18px;border:1px solid var(--acd-line);border-radius:var(--acd-radius);background:var(--acd-canvas);transition:border-color var(--acd-fast) ease}
.acd .acd-ticket-card:focus-within{border-color:var(--acd-brand)}
.acd .acd-ticket-main{min-width:0}.acd .acd-ticket-card p{margin:2px 0 0}.acd .acd-ticket-link{display:inline-flex;align-items:center;min-height:44px;padding-block:6px;font-size:15px;font-weight:700}
.acd .acd-customer-name{color:var(--acd-ink);font-size:14px}.acd .acd-ticket-tags{display:flex;justify-content:flex-end;flex-wrap:wrap;gap:7px}
.acd .acd-badge{display:inline-flex;align-items:center;flex:none;max-width:100%;padding:4px 10px;border:1px solid transparent;border-radius:7px;background:#edf3f6;color:#284f65;font-size:12px;font-weight:600;white-space:normal;overflow-wrap:anywhere}
.acd .acd-status-review{background:#eaf2fa;color:#245779}.acd .acd-status-resolved{background:#eaf6ee;color:#1c663c}.acd .acd-status-waiting,.acd .acd-priority-high{background:#fff4dc;color:#735008}.acd .acd-status-rejected,.acd .acd-priority-urgent{background:#fff0ee;color:#8b2f26}.acd .acd-status-closed{background:#edf0f1;color:#495c65}
.acd .acd-filters{display:grid;grid-template-columns:repeat(3,minmax(0,1fr)) auto;gap:12px;align-items:end;margin:20px 0}.acd .acd-filters .acd-field{margin:0}
.acd .acd-filter-actions{display:flex;align-items:center;flex-wrap:wrap;gap:12px}
.acd .acd-pages{display:flex;justify-content:space-between;flex-wrap:wrap;gap:16px;margin-top:22px}
.acd .acd-detail-head{display:flex;align-items:center;justify-content:space-between;gap:16px;margin:20px 0}.acd .acd-detail-head h3{margin:0;font-size:clamp(19px,2vw,25px)}
.acd .acd-detail-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(240px,290px);gap:24px;align-items:start}.acd .acd-detail-data,.acd .acd-conversation-panel{min-width:0}
.acd .acd-back-link{display:inline-flex;align-items:center;min-height:44px;font-size:13px;font-weight:600}
.acd .acd-detail-actions{display:flex;flex-wrap:wrap;gap:8px;margin:-6px 0 24px}

.acd :is(.acd-composer,.acd-detail-data){scroll-margin-block-start:110px}
.acd :is(.acd-composer,.acd-detail-data):focus{outline:3px solid var(--acd-focus);outline-offset:4px}
.acd .acd-composer{margin-top:28px;padding:20px;border:1px solid var(--acd-line);border-radius:var(--acd-radius);background:var(--acd-surface)}
.acd .acd-composer>.acd-section-title{margin:0 0 20px}
.acd .acd-composer .acd-form{margin:0;padding-inline-start:12px;border-inline-start:3px solid transparent;transition:border-color var(--acd-fast) ease}
.acd .acd-composer .acd-writing-internal{border-inline-start-color:var(--acd-note-line)}
.acd .acd-composer .acd-audience{margin:0 0 12px}
.acd .acd-audience input[value=internal]:checked+span{background:var(--acd-note-bg);color:var(--acd-note-ink);border-color:var(--acd-note-line)}
.acd .acd-composer .acd-visibility-hint{margin:0 0 18px;background:var(--acd-tint);color:var(--acd-brand-ink);border-color:var(--acd-line);font-size:12px;transition:background-color var(--acd-fast) ease,border-color var(--acd-fast) ease}
.acd .acd-composer .acd-writing-internal .acd-visibility-hint{background:var(--acd-note-bg);color:var(--acd-note-ink);border-color:var(--acd-note-line)}
.acd .acd-composer .acd-actions{padding-top:16px;border-top:1px solid var(--acd-line)}
.acd .acd-management{margin:16px 0;border:1px solid var(--acd-line);border-radius:12px;background:var(--acd-canvas)}
.acd .acd-management>summary{min-height:46px;padding:12px 14px;cursor:pointer;font-size:13px;font-weight:600;color:var(--acd-ink)}
.acd [data-acd-management-state]:not(:empty){display:block;margin-top:4px;color:var(--acd-brand-ink);font-size:11px;font-weight:400}
.acd .acd-management[open]>summary{border-bottom:1px solid var(--acd-line)}
.acd .acd-management-body{padding:16px 14px 0}
.acd .acd-message-help{margin:0 0 16px;color:var(--acd-muted)}
.acd .acd-message-help>summary{min-height:44px;padding-block:10px;cursor:pointer;font-size:12px;text-decoration:underline;text-underline-offset:4px}
.acd .acd-message-help>.acd-hint{padding:12px 14px;border-inline-start:2px solid var(--acd-line);background:var(--acd-surface);border-radius:8px}
.acd .acd-data{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:1px;margin:18px 0;overflow:hidden;border:1px solid var(--acd-line);border-radius:var(--acd-radius);background:var(--acd-line)}
.acd .acd-data>div{min-width:0;padding:12px 16px;background:var(--acd-surface)}.acd dt{color:var(--acd-muted);font-size:12px;font-weight:500}.acd dd{margin:3px 0 0;font-size:14px;unicode-bidi:plaintext;white-space:pre-wrap}
.acd .acd-ticket-info{overflow:hidden;border:1px solid var(--acd-line);border-radius:var(--acd-radius)}.acd .acd-ticket-info>summary{min-height:48px;padding:12px 16px;background:var(--acd-surface);font-size:14px;font-weight:700;cursor:pointer}
.acd .acd-detail-data .acd-data{grid-template-columns:1fr;margin:0;border:0;border-radius:0}.acd .acd-detail-data .acd-hint{padding-inline:14px}
.acd .acd-thread{display:grid;gap:18px;list-style:none;margin:20px 0;padding:0}
.acd .acd-message{min-width:0;margin:0;padding:20px;border:1px solid var(--acd-line);border-radius:var(--acd-radius);background:var(--acd-canvas)}
.acd .acd-author-staff{border-inline-start:3px solid var(--acd-brand);background:var(--acd-surface)}
.acd .acd-message-internal{border-inline-start:3px solid #ae8426;background:#fff9ec;color:#3c3218}
.acd .acd-message-meta{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:5px 14px;color:var(--acd-muted);font-size:12px}.acd .acd-message-meta strong{color:var(--acd-ink);font-size:13px}.acd .acd-message-body{margin:12px 0 0;white-space:pre-wrap;unicode-bidi:plaintext;font-size:15px}
.acd .acd-message-tools{display:flex;flex-wrap:wrap;gap:8px;margin-top:16px;padding-top:12px;border-top:1px solid var(--acd-line)}.acd .acd-message-tools>details{min-width:0;border:1px solid var(--acd-line);border-radius:9px;background:var(--acd-canvas)}
.acd .acd-message-tools>details[open]{flex-basis:100%}.acd .acd-message-tools>details>summary{min-height:44px;padding:10px 12px;font-size:12px;font-weight:600;cursor:pointer}
.acd .acd-message-tools .acd-form{margin:0;padding:4px 14px 14px}.acd .acd-message-delete>summary{color:#9d2a20}
.acd .acd-message-delete button[type=submit]{background:#9d2a20;border-color:#9d2a20}
.acd .acd-message-annotation{margin:8px 0;font-size:12px;color:var(--acd-muted)}.acd .acd-message-result:not(:empty){margin-top:12px;padding:10px 12px;border:1px solid var(--acd-line);border-radius:9px;font-size:13px}
.acd .acd-section-title{margin:26px 0 12px;font-size:18px}.acd .acd-conversation-panel>.acd-section-title{margin-top:0}
.acd .acd-visibility-hint{padding:12px 14px;border:1px solid #add1bd;border-radius:10px;background:#edf8f0;color:#175a32;font-size:13px}
.acd .acd-writing-internal{border-inline-start:3px solid #b78d2b;padding-inline-start:16px}.acd .acd-writing-internal .acd-visibility-hint{border-color:#d6bb75;background:#fff8e8;color:#735008}
.acd .acd-call-tools{padding-inline:14px}.acd .acd-call-tools>summary{padding-inline:0}.acd .acd-call-tools .acd-field{margin-block:14px}
.acd .acd-audit{padding-inline:16px}.acd .acd-audit>summary{padding-inline:0}.acd .acd-audit-list{display:grid;gap:10px;list-style:none;margin:12px 0;padding:0}.acd .acd-audit-list li{padding:12px;border-radius:9px;background:var(--acd-surface);font-size:13px}.acd .acd-audit-list span{display:block;margin-top:4px;color:var(--acd-muted)}
.acd .acd-order-card{padding:18px;border:1px solid var(--acd-line);border-radius:var(--acd-radius)}.acd .acd-order-card .acd-data{margin-top:0}.acd .acd-linked-order{padding-top:16px;border-top:1px solid var(--acd-line)}.acd .acd-linked-order h4{padding-inline:14px}
.acd .acd-service-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-block:20px}.acd .acd-service-card{display:flex;flex-direction:column;gap:7px;min-height:110px;padding:20px;border:1px solid var(--acd-line);border-radius:var(--acd-radius);background:var(--acd-surface);text-decoration:none;transition:transform var(--acd-fast) ease,border-color var(--acd-fast) ease}.acd .acd-service-card strong{font-size:17px;color:var(--acd-ink)}.acd .acd-service-card span{font-size:13px;color:var(--acd-muted)}
/* Dashboard and navigation share the same control vocabulary. */
.acd.acd-admin{max-width:1320px;margin-block:22px;margin-inline:20px;padding:clamp(18px,2.2vw,32px);background:var(--acd-canvas)}
.acd .acd-toolbar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding-bottom:16px;margin-bottom:26px;border-bottom:1px solid var(--acd-line)}
.acd .acd-admin-nav,.acd .acd-section-tabs{display:flex;flex-wrap:wrap;gap:6px;margin:0 0 20px}.acd .acd-toolbar .acd-admin-nav{margin:0}
.acd :is(.acd-admin-nav,.acd-section-tabs) a{display:inline-flex;align-items:center;min-height:44px;padding:8px 13px;border:1px solid transparent;border-radius:9px;color:var(--acd-muted);font-size:13px;text-decoration:none;transition:background-color var(--acd-fast) ease}
.acd :is(.acd-admin-nav,.acd-section-tabs) a[aria-current=page]{border-color:var(--acd-line);background:var(--acd-tint);color:var(--acd-brand-ink);font-weight:700}
.acd .acd-release{flex:none;padding:4px 8px;border-radius:6px;background:var(--acd-surface);color:var(--acd-muted);font-size:11px}
.acd .acd-overview{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin:16px 0 28px}
.acd .acd-stat{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:18px;border:1px solid var(--acd-line);border-radius:var(--acd-radius);background:var(--acd-surface);color:var(--acd-ink);text-decoration:none;transition:border-color var(--acd-fast) ease,transform var(--acd-fast) ease}
.acd .acd-stat span{font-size:13px}.acd .acd-stat strong{color:var(--acd-brand-ink);font-size:28px;font-weight:700;line-height:1.2;font-variant-numeric:tabular-nums}.acd .acd-stat[aria-current=page]{border-color:var(--acd-brand);background:var(--acd-tint)}
.acd .acd-queue-heading{display:flex;align-items:center;justify-content:space-between;gap:16px}.acd .acd-queue-heading h2{margin:0}.acd .acd-result-count{margin:14px 0 10px;color:var(--acd-muted);font-size:12px}
.acd.acd-admin .acd-filters{grid-template-columns:repeat(3,minmax(0,1fr));padding:18px;border:1px solid var(--acd-line);border-radius:var(--acd-radius);background:var(--acd-surface)}
.acd .acd-category-rules{display:grid;gap:12px;margin:18px 0 24px}.acd .acd-category-card{margin:0}.acd .acd-category-card>summary{background:var(--acd-surface);border-radius:var(--acd-radius)}
.acd .acd-rule-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.acd .acd-category-card input[lang=ar]{direction:rtl}.acd .acd-category-card input[lang=en]{direction:ltr}
.acd .acd-shortcode-guide{display:grid;gap:1px;overflow:hidden;border:1px solid var(--acd-line);border-radius:var(--acd-radius);background:var(--acd-line)}.acd .acd-shortcode-guide>div{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:8px;padding:12px 16px;background:var(--acd-canvas);font-size:13px}.acd .acd-shortcode-guide code{overflow-wrap:anywhere;white-space:normal}
.acd .acd-form[aria-busy=true] button[type=submit]{opacity:1;cursor:progress}
.acd .acd-form[aria-busy=true] button[type=submit]::after{content:"";display:block;flex:none;width:15px;height:15px;border:2px solid currentColor;border-inline-end-color:transparent;border-radius:50%;animation:acd-send-spin .8s linear 3}
@keyframes acd-send-spin{to{transform:rotate(360deg)}}
@keyframes acd-reveal{from{opacity:0;transform:translateY(3px)}to{opacity:1;transform:translateY(0)}}
@keyframes acd-dialog-reveal{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}
@media(hover:hover){.acd .acd-button:not(:disabled):hover{background:#05544e;color:#fff;text-decoration:none}.acd .acd-button-secondary:not(:disabled):hover{background:var(--acd-surface);color:var(--acd-brand-ink)}.acd .acd-message-delete button[type=submit]:not(:disabled):hover{background:#7f2119}.acd .acd-close:hover{background:var(--acd-tint)}.acd .acd-choice:hover span{border-color:var(--acd-brand)}.acd .acd-ticket-card:hover{border-color:#91b0b1}.acd .acd-service-card:hover,.acd .acd-stat:hover{transform:translateY(-1px);border-color:var(--acd-brand);text-decoration:none}.acd :is(.acd-admin-nav,.acd-section-tabs) a:hover{background:var(--acd-surface)}}
@media(max-width:1080px){.acd .acd-detail-layout{grid-template-columns:1fr;gap:20px}.acd .acd-detail-data .acd-data{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:782px){.acd.acd-admin{margin-block:12px;margin-inline:8px}.acd .acd-overview{grid-template-columns:repeat(2,minmax(0,1fr))}.acd.acd-admin .acd-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.acd .acd-rule-grid{grid-template-columns:1fr}.acd .acd-toolbar{align-items:flex-start;flex-wrap:wrap;gap:10px}}
@media(max-width:600px){.acd .acd-composer{padding:16px 12px}.acd .acd-composer .acd-form{padding-inline-start:8px}.acd .acd-audience .acd-choices{grid-template-columns:1fr}.acd .acd-detail-actions a{flex:1;justify-content:center}.acd{padding:18px 14px;border-radius:16px}.acd .acd-grid,.acd .acd-detail-data .acd-data,.acd .acd-service-grid{grid-template-columns:1fr}.acd .acd-filters{grid-template-columns:1fr 1fr}.acd h1{font-size:25px}.acd h2{font-size:22px}.acd .acd-dialog{width:calc(100vw - 16px);max-height:calc(100vh - 16px);max-height:calc(100dvh - 16px);padding:16px 12px 10px;border-radius:18px}.acd .acd-dialog-head h2{font-size:21px}.acd .acd-dialog-intro{font-size:12px;margin-bottom:12px}.acd .acd-form-section{padding:14px 12px 0}.acd .acd-ticket-card,.acd .acd-detail-head,.acd .acd-queue-heading{flex-wrap:wrap;align-items:flex-start}.acd .acd-ticket-tags{justify-content:flex-start}.acd .acd-message{padding:14px}.acd .acd-actions .acd-button{width:100%}.acd .acd-category-fields,.acd .acd-additional-body{padding:16px 12px 0}.acd .acd-message-tools .acd-form{padding:4px 10px 12px}.acd .acd-shortcode-guide>div{align-items:flex-start;flex-direction:column}.acd .acd-service-card{min-height:90px;padding:16px}}
@media(max-width:380px){.acd .acd-filters,.acd.acd-admin .acd-filters{grid-template-columns:1fr}.acd .acd-stat{align-items:flex-start;flex-direction:column;padding:14px}.acd .acd-overview{gap:8px}.acd .acd-choices{gap:7px}.acd .acd-choice span{padding-inline:8px}.acd .acd-dialog-head h2{font-size:19px}}
[data-mode=dark] .acd,[data-theme=dark] .acd{--acd-ink:#e7f1f2;--acd-muted:#b4c7cd;--acd-brand:#09695f;--acd-brand-ink:#92dfcd;--acd-line:#39515b;--acd-surface:#19333e;--acd-canvas:#102831;--acd-field:#102831;--acd-tint:#163e39;--acd-focus:#64c9c9;--acd-note-bg:#3b3423;--acd-note-ink:#f1e4c6;--acd-note-line:#967731}
[data-mode=dark] .acd .acd-dialog,[data-theme=dark] .acd .acd-dialog{color-scheme:dark}
[data-mode=dark] .acd.acd-price-action .acd-price-trigger,[data-theme=dark] .acd.acd-price-action .acd-price-trigger{color:var(--acd-ink)}
[data-mode=dark] .acd .acd-field-error,[data-theme=dark] .acd .acd-field-error,[data-mode=dark] .acd .acd-message-delete>summary,[data-theme=dark] .acd .acd-message-delete>summary{color:#ffb4a7}
[data-mode=dark] .acd .acd-message-internal,[data-theme=dark] .acd .acd-message-internal{background:#3b3423;color:#f1e4c6}
@media(prefers-reduced-motion:reduce){.acd :is(.acd-button,.acd-close,.acd-stat,.acd-service-card,.acd-choice span,.acd-ticket-card,input,select,textarea){transition:none}.acd .acd-dialog[open],.acd .acd-feedback.acd-success:not(:empty),.acd .acd-additional[open]>.acd-additional-body,.acd .acd-category-card[open]>.acd-category-fields,.acd .acd-reply-preview[open]>.acd-preview-body,.acd .acd-form[aria-busy=true] button[type=submit]::after{animation:none}.acd .acd-button:not(:disabled):active,.acd .acd-close:active,.acd .acd-service-card:hover,.acd .acd-stat:hover{transform:none}}
@media(forced-colors:active){.acd,.acd :is(.acd-dialog,.acd-ticket-card,.acd-message,.acd-badge,.acd-stat,.acd-form-section,.acd-choice span){border-color:CanvasText}.acd .acd-button,.acd .acd-close{border-color:ButtonText}.acd :is(a,button,input,select,textarea,summary):focus-visible{outline-color:Highlight}}
@media(prefers-reduced-motion:no-preference){.acd .acd-management[open]>.acd-management-body,.acd .acd-message-tools>details[open]>.acd-form,.acd .acd-message-help[open]>.acd-hint,.acd .acd-message-result.acd-success:not(:empty){animation:acd-reveal .16s var(--acd-ease)}}
@media(prefers-reduced-motion:reduce){.acd .acd-composer :is(.acd-form,.acd-visibility-hint){transition:none}}
@media(forced-colors:active){.acd .acd-composer,.acd .acd-management,.acd .acd-detail-actions a{border-color:CanvasText}.acd :is(.acd-composer,.acd-detail-data):focus{outline-color:Highlight}}
/* Support workspace: native navigation, disclosures and one action per card. */
.acd .acd-icon{display:block;flex:none;width:20px;height:20px;fill:none;pointer-events:none}
.acd .acd-workspace-head{margin:0 0 22px;padding:0;border:0}
.acd .acd-workspace-head h2{font-size:clamp(23px,2.5vw,30px);margin:0 0 9px;letter-spacing:0}
.acd .acd-workspace-head .acd-eyebrow{font-size:12px;margin-bottom:10px}
.acd .acd-workspace-head p{margin:0;max-width:65ch;font-size:14px;color:var(--acd-muted);line-height:1.9}



.acd .acd-quick-filters{display:flex;flex-wrap:wrap;gap:8px;margin:0 0 12px}
.acd .acd-quick-filters a{display:inline-flex;align-items:center;justify-content:center;min-height:44px;padding:8px 16px;border:1px solid var(--acd-line);border-radius:999px;background:var(--acd-canvas);color:var(--acd-muted);font-size:13px;text-decoration:none;transition:background-color var(--acd-fast) ease,border-color var(--acd-fast) ease}
.acd .acd-quick-filters a[aria-current=true]{background:var(--acd-tint);border-color:var(--acd-brand);color:var(--acd-brand-ink);font-weight:700}
.acd .acd-draft-state{align-self:center;flex:1;min-width:150px;min-height:1.7em;margin:0;color:var(--acd-muted);font-size:12px;line-height:1.7}
.acd .acd-dialog .acd-draft-state{flex-basis:100%;min-width:0;text-align:center}
.acd .acd-form-section{transition:border-color var(--acd-fast) ease}
.acd .acd-form-section:focus-within{border-color:var(--acd-focus)}
.acd .acd-form[aria-busy=true] .acd-draft-state{visibility:hidden}
.acd .acd-filter-panel{margin:12px 0 18px;border:1px solid var(--acd-line);border-radius:12px;background:var(--acd-canvas)}
.acd .acd-filter-panel>summary{padding:13px 16px;min-height:48px;font-size:14px;font-weight:600;cursor:pointer;line-height:1.6;color:var(--acd-ink)}
.acd .acd-filter-panel>summary::marker{color:var(--acd-brand-ink)}
.acd .acd-filter-panel[open]>summary{border-bottom:1px solid var(--acd-line)}
.acd .acd-filter-count{display:inline-block;margin-inline-start:12px;padding:2px 7px;border-radius:6px;background:var(--acd-tint);color:var(--acd-brand-ink);font-size:11px;font-weight:400}
.acd .acd-filter-panel>.acd-filters{margin:0;padding:16px;border:0;border-radius:0 0 12px 12px;background:var(--acd-surface)}
.acd .acd-result-count{display:flex;align-items:center;gap:8px;margin:20px 0 12px;font-size:12px}
.acd .acd-result-count bdi{display:inline-grid;place-items:center;min-width:26px;height:26px;border-radius:7px;background:var(--acd-surface);color:var(--acd-ink);font-weight:700}
.acd .acd-ticket-card{position:relative;align-items:start;gap:16px;padding:20px;isolation:isolate}
.acd .acd-ticket-main{flex:1}
.acd .acd-ticket-link{display:flex;flex-wrap:wrap;gap:6px 10px;align-items:center;min-height:36px;width:fit-content;text-decoration:none;font-size:16px;line-height:1.6}
.acd .acd-ticket-link::after{content:"";position:absolute;inset:0;border-radius:var(--acd-radius)}
.acd .acd-ticket-card:focus-within{outline:3px solid var(--acd-focus);outline-offset:3px}
.acd .acd-ticket-link:focus-visible{outline:none}
.acd .acd-ticket-number{color:var(--acd-muted);font-size:13px;font-weight:400}
.acd .acd-ticket-open{display:inline-flex;align-items:center;gap:7px;flex-basis:100%;font-size:12px;font-weight:600;color:var(--acd-brand-ink)}
.acd .acd-ticket-open::after{content:"→";font-size:17px;line-height:1;transition:transform var(--acd-fast) var(--acd-ease)}
.acd[dir=rtl] .acd-ticket-open::after{content:"←"}
.acd .acd-ticket-tags{padding-top:6px;max-width:42%}
.acd .acd-ticket-updated{margin-top:8px;font-size:11px}
.acd .acd-card-guidance{margin:8px 0 0;max-width:64ch;color:var(--acd-muted);font-size:13px;line-height:1.8}
.acd .acd-needs-reply{border-inline-start:4px solid #b38120;background:var(--acd-surface)}
.acd .acd-needs-reply .acd-card-guidance{color:var(--acd-ink);font-weight:600}
.acd .acd-ticket-card.acd-customer-card{display:block;padding:0;overflow:hidden;transition:background-color var(--acd-fast) ease,border-color var(--acd-fast) ease}
.acd .acd-customer-card>.acd-ticket-link{display:block;width:100%;padding:20px;color:var(--acd-ink);font-weight:400;transition:transform var(--acd-fast) var(--acd-ease)}
.acd .acd-customer-card>.acd-ticket-link::after{content:none}
.acd .acd-customer-card .acd-card-top{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:10px}
.acd .acd-card-top>strong{font-size:16px;line-height:1.7}
.acd .acd-customer-card .acd-card-guidance{display:block;margin-block:10px 16px;font-weight:400}
.acd .acd-needs-reply .acd-card-guidance{font-weight:600}
.acd .acd-card-footer{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:10px 16px;padding-top:12px;border-top:1px solid var(--acd-line)}
.acd .acd-card-footer .acd-ticket-updated{margin:0;color:var(--acd-muted);font-size:12px;font-weight:400}
.acd .acd-card-footer .acd-ticket-open{flex-basis:auto;flex-shrink:0;font-size:13px}
.acd .acd-customer-card>.acd-ticket-link:active{transform:translateY(1px)}
.acd section.acd-empty{padding:34px 22px;border-style:solid;background:var(--acd-surface)}
.acd .acd-empty>.acd-icon{width:26px;height:26px;box-sizing:content-box;padding:14px;margin:0 auto 18px;border:1px solid var(--acd-line);border-radius:16px;background:var(--acd-canvas);color:var(--acd-brand-ink)}
.acd .acd-empty h3{margin:0 0 10px;font-size:19px;line-height:1.6}
.acd .acd-empty p{max-width:48ch;margin:0 auto 22px;font-size:14px;line-height:1.9}
.acd .acd-empty-error{border-inline-start:3px solid #b52c21}
.acd .acd-empty-error>.acd-icon{color:#a2251b}
.acd.acd-account .acd-detail-layout{grid-template-columns:1fr;gap:24px}
.acd.acd-account .acd-detail-data .acd-data{grid-template-columns:repeat(2,minmax(0,1fr))}
.acd .acd-tracking-actions{display:flex;flex-wrap:wrap;align-items:center;gap:10px;margin-top:22px;padding-top:16px;border-top:1px solid var(--acd-line)}

@media(hover:hover){.acd .acd-quick-filters a:hover{background:var(--acd-surface);border-color:var(--acd-brand)}.acd .acd-customer-card:hover .acd-ticket-open{text-decoration:underline;text-underline-offset:4px}.acd .acd-ticket-card:hover{background:var(--acd-surface)}.acd .acd-ticket-card:hover .acd-ticket-open::after{transform:translateX(2px)}.acd[dir=rtl] .acd-ticket-card:hover .acd-ticket-open::after{transform:translateX(-2px)}.acd .acd-filter-panel>summary:hover{background:var(--acd-surface);border-radius:12px}}
@media(prefers-reduced-motion:no-preference){.acd .acd-filter-panel[open]>.acd-filters,.acd .acd-ticket-info[open]>.acd-data{animation:acd-reveal .16s var(--acd-ease)}}
@media(max-width:600px){.acd .acd-workspace-head{margin-bottom:18px}.acd .acd-workspace-head p{font-size:13px}.acd .acd-ticket-card{padding:16px;gap:10px}.acd .acd-customer-card>.acd-ticket-link{padding:16px}.acd .acd-card-footer{align-items:flex-start;flex-direction:column}.acd .acd-quick-filters a{flex:1;padding-inline:10px}.acd .acd-draft-state{flex-basis:100%}.acd .acd-ticket-tags{max-width:100%;padding-top:0}.acd .acd-ticket-main{flex-basis:100%}.acd .acd-filter-panel>.acd-filters{padding:14px;gap:14px}.acd section.acd-empty{padding:26px 16px}.acd .acd-empty p{font-size:13px}.acd.acd-account .acd-detail-data .acd-data{grid-template-columns:1fr}.acd .acd-dialog{width:100%;margin: auto 0 0;max-height:calc(100vh - 12px);max-height:calc(100dvh - 12px);border-radius:20px 20px 0 0;padding:16px 12px max(8px,env(safe-area-inset-bottom))}}
@media(max-width:380px){.acd .acd-filter-count{display:block;width:fit-content;margin-inline-start:0;margin-top:6px}}
@media(prefers-reduced-motion:reduce){.acd :is(.acd-customer-card>.acd-ticket-link,.acd-quick-filters a,.acd-form-section){transition:none}.acd .acd-ticket-open::after{transition:none}.acd .acd-ticket-card:hover .acd-ticket-open::after,.acd .acd-customer-card>.acd-ticket-link:active{transform:none}}
[data-mode=dark] .acd .acd-empty-error>.acd-icon,[data-theme=dark] .acd .acd-empty-error>.acd-icon{color:#ffb4a7}
@media(forced-colors:active){.acd .acd-ticket-card:focus-within{outline-color:Highlight}.acd .acd-filter-panel,.acd .acd-empty>.acd-icon{border-color:CanvasText}}

/* Complaint: focused writing, contextual details and native review. */
.acd.acd-complaint{max-width:820px}
.acd.acd-complaint .acd-workspace-head{padding-bottom:22px;border-bottom:1px solid var(--acd-line)}
.acd.acd-complaint .acd-form-section{margin-block:24px;padding:18px 0 0;border:0;border-top:1px solid var(--acd-line);border-radius:0;background:transparent}
.acd.acd-complaint .acd-form-section>legend{padding-inline:0 12px;font-size:16px}
.acd.acd-complaint .acd-form-section:first-of-type{margin-top:0;padding-top:8px;border-top:0}
.acd.acd-complaint textarea[name=body]{min-height:152px;line-height:1.8}
.acd .acd-writing-hint{margin:0 0 10px}
.acd.acd-complaint .acd-reply-preview{margin:0;border-color:var(--acd-line);background:var(--acd-surface)}
.acd.acd-complaint .acd-complaint-context{padding:16px 18px 0;border:1px solid var(--acd-line);border-inline-start:3px solid var(--acd-brand);border-radius:12px;background:var(--acd-surface)}
.acd.acd-complaint .acd-complaint-context .acd-grid{grid-template-columns:repeat(auto-fit,minmax(min(100%,260px),1fr))}
.acd.acd-complaint .acd-complaint-context>legend{padding-inline:8px;font-size:14px}
.acd.acd-complaint .acd-actions{padding-top:18px;border-top:1px solid var(--acd-line);align-items:center}
@media(max-width:600px){.acd.acd-complaint .acd-workspace-head{padding-bottom:18px}.acd.acd-complaint .acd-complaint-context{padding-inline:12px}.acd.acd-complaint textarea[name=body]{min-height:144px}.acd.acd-complaint .acd-actions{gap:8px}}
@media(prefers-reduced-motion:no-preference){.acd.acd-complaint .acd-complaint-context:not([hidden]){animation:acd-reveal .16s var(--acd-ease)}}

/* One inbox and distinct customer entry points; native links and disclosures. */
.acd .acd-inbox-head{margin-bottom:24px;padding-bottom:20px;border-bottom:1px solid var(--acd-line)}
.acd .acd-inbox-head h1{margin-bottom:8px;font-size:clamp(24px,2.8vw,32px)}
.acd .acd-inbox-head p{max-width:78ch;margin:0;color:var(--acd-muted);font-size:14px;line-height:1.9}
.acd.acd-admin .acd-section-tabs{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:6px;padding:6px;border:1px solid var(--acd-line);border-radius:14px;background:var(--acd-surface);margin:0 0 16px}
.acd.acd-admin .acd-section-tabs a{justify-content:center;text-align:center;min-height:46px;padding:9px 6px;color:var(--acd-muted);line-height:1.6}
.acd.acd-admin .acd-section-tabs a[aria-current=page]{background:var(--acd-canvas);border-color:var(--acd-brand);color:var(--acd-brand-ink);box-shadow:0 1px 3px rgb(0 0 0 / 5%)}
.acd.acd-admin .acd-count-scope{margin:0 0 12px;font-size:12px}
.acd.acd-admin .acd-overview{grid-template-columns:repeat(6,minmax(0,1fr));gap:8px;margin:0 0 28px}
.acd.acd-admin .acd-stat{flex-direction:column;align-items:flex-start;gap:8px;padding:12px;min-height:90px}
.acd.acd-admin .acd-stat span{font-size:12px}.acd.acd-admin .acd-stat strong{font-size:24px}
.acd.acd-admin .acd-stat[aria-current=page]{box-shadow:inset 0 -3px var(--acd-brand)}
.acd .acd-account-actions{display:flex;justify-content:flex-end;margin:0 0 20px}
.acd.acd-contact-center{max-width:960px}
.acd .acd-service-group{margin-top:26px;padding-top:24px;border-top:1px solid var(--acd-line)}
.acd .acd-service-group h3{font-size:17px;margin-bottom:14px}
.acd .acd-service-group .acd-service-grid{grid-template-columns:repeat(auto-fit,minmax(min(100%,230px),1fr));margin:0;gap:12px}
.acd .acd-service-group .acd-service-card{min-height:126px;background:var(--acd-canvas);padding:20px;gap:10px}
.acd .acd-service-group .acd-service-inquiry{background:var(--acd-tint);border-color:var(--acd-brand)}
.acd .acd-service-group .acd-service-card strong{font-size:16px}
.acd .acd-service-group .acd-service-description{font-size:13px;line-height:1.8}
.acd .acd-service-group .acd-price-route{margin:14px 0 0}
.acd .acd-contact-line{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:12px;margin-top:24px;padding-top:18px;border-top:1px solid var(--acd-line)}
.acd .acd-contact-line a{display:inline-flex;align-items:center;gap:8px;min-height:44px;font-size:14px}.acd .acd-contact-line p{margin:0}
.acd.acd-service-form{max-width:820px}.acd.acd-service-form textarea[name=body]{min-height:144px;line-height:1.8}
.acd .acd-shortcode-options{margin:16px 0 28px;border:1px solid var(--acd-line);border-radius:12px;padding:0 16px}
.acd .acd-shortcode-options>summary{padding:14px 0;min-height:48px;cursor:pointer;font-size:14px;font-weight:600}
.acd .acd-shortcode-options .acd-shortcode-guide{margin-bottom:14px}
@media(max-width:1080px){.acd.acd-admin .acd-overview{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:600px){.acd.acd-admin .acd-section-tabs{grid-template-columns:repeat(2,minmax(0,1fr))}.acd.acd-admin .acd-section-tabs a:first-child{grid-column:1/-1}.acd.acd-admin .acd-overview{grid-template-columns:repeat(2,minmax(0,1fr))}.acd.acd-admin .acd-stat{min-height:82px}.acd .acd-inbox-head p{font-size:13px}.acd .acd-account-actions .acd-button{width:100%}.acd .acd-service-group{margin-top:22px;padding-top:20px}.acd .acd-service-group .acd-service-card{min-height:110px;padding:16px}}
@media(prefers-reduced-motion:no-preference){.acd .acd-shortcode-options[open]>.acd-shortcode-guide{animation:acd-reveal .16s var(--acd-ease)}}
@media(forced-colors:active){.acd.acd-admin .acd-section-tabs a[aria-current=page],.acd.acd-admin .acd-stat[aria-current=page]{outline:2px solid Highlight;outline-offset:-2px}.acd .acd-service-inquiry{border-color:Highlight}}

.acd .acd-status-summary{margin:0 0 24px;padding:0 14px;border:1px solid var(--acd-line);border-radius:12px;background:var(--acd-canvas)}
.acd .acd-status-summary>summary{display:list-item;min-height:46px;padding:12px 0;cursor:pointer;color:var(--acd-ink);font-size:13px;font-weight:600}
.acd .acd-status-summary>summary .acd-badge{margin-inline-start:10px}
.acd.acd-admin .acd-status-summary .acd-overview{margin-bottom:14px}
@media(prefers-reduced-motion:no-preference){.acd .acd-status-summary[open]>.acd-overview{animation:acd-reveal .16s var(--acd-ease)}}

/* The selected workflow remains visible beside the save action. */
.acd .acd-workflow-summary{margin:18px 0;padding:14px 16px;border-inline-start:3px solid var(--acd-brand);border-radius:8px;background:var(--acd-canvas)}
.acd .acd-workflow-summary p{margin:0;font-size:13px;line-height:1.8}.acd .acd-workflow-summary .acd-hint{margin-top:5px}
.acd .acd-workflow-summary[data-acd-workflow=closed]{border:1px solid var(--acd-line);border-inline-start:3px solid var(--acd-ink)}

/* Customer writing layout: topic first, contact details alongside on wide screens. */
.acd.acd-service-form{max-width:1000px}.acd.acd-service-form>.acd-workspace-head{margin-bottom:24px;padding-bottom:20px;border-bottom:1px solid var(--acd-line)}
.acd.acd-service-form .acd-form[data-op=create]{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(250px,.85fr);gap:0 26px;align-items:start}
.acd.acd-service-form .acd-form[data-op=create]>.acd-form-section{margin:0 0 20px;padding:0;border:0;border-radius:0;background:transparent}
.acd.acd-service-form .acd-form-section>legend{padding:0;margin-bottom:16px;font-size:16px}.acd.acd-service-form .acd-contact-grid{grid-template-columns:1fr;gap:0}
.acd.acd-service-form textarea[name=body]{min-height:176px}
.acd.acd-service-form .acd-form>.acd-check,.acd.acd-service-form .acd-form>.acd-feedback,.acd.acd-service-form .acd-form>.acd-actions{grid-column:1/-1}
.acd.acd-service-form .acd-form>.acd-check{margin:0 0 8px;max-width:78ch}.acd.acd-service-form .acd-form>.acd-actions{margin-top:8px;padding-top:16px;border-top:1px solid var(--acd-line);align-items:center}
.acd.acd-service-form .acd-actions .acd-draft-state{flex:1;min-width:180px}
.acd.acd-service-form .acd-reply-preview{border-radius:10px;background:var(--acd-surface)}
@media(max-width:760px){.acd.acd-service-form .acd-form[data-op=create]{grid-template-columns:minmax(0,1fr);gap:0}.acd.acd-service-form .acd-form>.acd-form-section+.acd-form-section{padding-top:20px;border-top:1px solid var(--acd-line)}.acd.acd-service-form .acd-form-section+.acd-form-section>legend{padding-inline-end:10px}.acd.acd-service-form textarea[name=body]{min-height:144px}.acd.acd-service-form .acd-actions .acd-draft-state{flex-basis:100%;min-width:0}}

/* 1.19: a shared task hierarchy; motion only follows an interaction. */
.acd .acd-workspace-head h2{font-size:clamp(25px,2.6vw,32px);letter-spacing:normal;max-width:32ch}
.acd .acd-workspace-head p{max-width:66ch;line-height:1.9}
.acd .acd-service-group .acd-service-card{display:flex;flex-direction:column;align-items:flex-start;gap:12px;min-height:216px;text-decoration:none;border-radius:16px;transition:border-color var(--acd-fast) ease,background-color var(--acd-fast) ease}
.acd .acd-service-symbol{display:grid;place-items:center;flex:none;width:42px;height:42px;border:1px solid var(--acd-line);border-radius:12px;background:var(--acd-surface);color:var(--acd-brand-ink)}
.acd .acd-service-symbol .acd-icon{display:block;width:21px;height:21px}
.acd .acd-service-inquiry .acd-service-symbol{background:var(--acd-canvas)}
.acd .acd-service-group .acd-service-card strong{font-size:17px;line-height:1.6}
.acd .acd-service-description{color:var(--acd-muted)}
.acd .acd-service-group .acd-service-action{display:flex;align-items:center;justify-content:space-between;gap:12px;width:100%;margin: auto 0 0;padding-top:14px;color:var(--acd-brand-ink);font-size:12px;font-weight:600}
.acd .acd-service-action>span{display:inline-block;font-size:18px;transition:transform var(--acd-fast) var(--acd-ease)}
.acd .acd-form-guide{display:flex;align-items:center;justify-content:space-between;gap:16px;grid-column:1/-1;margin-block:16px 4px;padding:14px 16px;border:1px solid var(--acd-line);border-radius:12px;background:var(--acd-surface);transition:border-color var(--acd-fast) ease,background-color var(--acd-fast) ease}
.acd .acd-form-guide-copy{flex:1;min-width:0}
.acd .acd-form-guide p{margin:0 0 8px;color:var(--acd-muted);font-size:12px;line-height:1.8}
.acd .acd-form-guide progress{appearance:none;-webkit-appearance:none;display:block;width:100%;height:5px;border:0;border-radius:999px;overflow:hidden;background:var(--acd-line);color:var(--acd-brand)}
.acd .acd-form-guide progress::-webkit-progress-bar{background:var(--acd-line);border-radius:999px}
.acd .acd-form-guide progress::-webkit-progress-value{background:var(--acd-brand);border-radius:999px}
.acd .acd-form-guide progress::-moz-progress-bar{background:var(--acd-brand);border-radius:999px}
.acd .acd-form-guide .acd-button{font-size:12px;min-width:0;padding-inline:14px}
.acd .acd-form-guide[data-state=ready]{border-color:#93b3b2;background:var(--acd-tint)}
.acd .acd-form-guide[data-state=ready] p{color:var(--acd-brand-ink)}
.acd .acd-form[data-saved="1"] .acd-form-guide{display:none}
.acd .acd-dialog .acd-form-guide{gap:12px;margin-block:14px;padding:12px}
.acd .acd-actions{align-items:center}
.acd .acd-message-meta{padding-bottom:12px;border-bottom:1px solid var(--acd-line);gap:8px 14px}
.acd .acd-message-meta time{font-size:11px;direction:ltr;font-variant-numeric:tabular-nums}
.acd .acd-message-body{line-height:1.9}
.acd .acd-message-public.acd-author-customer{margin-inline-end:20px;border-start-start-radius:4px}
.acd .acd-message-public.acd-author-staff{margin-inline-start:20px;border-start-end-radius:4px}
.acd .acd-message-internal{border-style:dashed;border-inline-start-style:solid;border-color:var(--acd-note-line);background:var(--acd-note-bg);color:var(--acd-note-ink)}
.acd .acd-message-internal .acd-message-meta{border-color:var(--acd-note-line)}
.acd .acd-message-internal .acd-message-meta strong{color:var(--acd-note-ink)}
.acd .acd-message-tools>details:not([open]){border-radius:var(--acd-control-radius)}
.acd .acd-message-tools>details:not([open])>summary{padding-inline:16px}
.acd .acd-composer .acd-form{padding-inline-start:0;border-inline-start:0}
.acd .acd-composer .acd-visibility-hint{border-inline-start-width:3px}
.acd .acd-workflow-summary{border:1px solid var(--acd-line);border-inline-start:3px solid var(--acd-brand);border-radius:12px}
.acd .acd-admin-nav{gap:8px}
.acd .acd-category-card[open]{border-color:#93b3b2}
.acd .acd-audit{font-variant-numeric:tabular-nums}
@media(hover:hover){.acd .acd-service-group .acd-service-card:hover{border-color:var(--acd-brand);background:var(--acd-surface)}.acd .acd-service-card:hover .acd-service-action{text-decoration:underline;text-underline-offset:4px}.acd .acd-service-card:hover .acd-service-action>span{transform:translateX(3px)}.acd[dir=rtl] .acd-service-card:hover .acd-service-action>span{transform:translateX(-3px)}}
@media(max-width:600px){.acd .acd-service-group .acd-service-card{min-height:0;padding:18px}.acd .acd-form-guide{align-items:stretch;flex-direction:column;gap:12px;padding:14px}.acd .acd-form-guide .acd-button{align-self:flex-start}.acd .acd-message{padding:16px}.acd .acd-message-public.acd-author-customer,.acd .acd-message-public.acd-author-staff{margin-inline:0}.acd .acd-composer{padding:16px}.acd .acd-message-tools{gap:6px}}
@media(prefers-reduced-motion:reduce){.acd .acd-service-group .acd-service-card,.acd .acd-service-action>span,.acd .acd-form-guide{transition:none}.acd .acd-service-card:hover .acd-service-action>span,.acd[dir=rtl] .acd-service-card:hover .acd-service-action>span{transform:none}}
@media(forced-colors:active){.acd .acd-form-guide[data-state=ready],.acd .acd-service-symbol,.acd .acd-message-internal{border-color:CanvasText}.acd .acd-form-guide progress{forced-color-adjust:auto}.acd .acd-form-guide progress::-webkit-progress-value{background:Highlight}.acd .acd-form-guide progress::-moz-progress-bar{background:Highlight}}