Q: Why do product prices change frequently? A: The electronics market is fast-moving and heavily influenced by exchange rates and market shifts. Therefore, we update our prices regularly to ensure they reflect the closest possible value to the actual market price at the time of purchase, in a clear and direct manner.
Q: Are all products original? How can I trust that? A: We are committed to providing original products from certified sources, relying as much as possible on official agents and distributors within Iraq. We also clearly specify the warranty source for each product, ensuring your buying decision is based on clear, transparent information.
Q: What is the Warranty & Exchange Policy for Phones and Tablets? A: All our devices come with a 1-year official agent warranty against manufacturing defects. As for early exchange (in case a defect appears shortly after purchase), it follows the official agents’ guidelines:
First: Apple Devices – Timeframe: Please contact us or the authorized agent within 24 hours of purchase. – Procedure: The device will be inspected and exchanged only if the agent’s technical report confirms a manufacturing defect. – Important: After 24 hours, the case will be handled under Apple’s official maintenance and repair process.
Note: The 24-hour timeframe for Apple devices relates to the agent’s warranty procedures and is different from the “order error” timeframe stated in the Return & Exchange Policy.
Second: Other Brands (Samsung, Xiaomi, Honor, Huawei, etc.) – Timeframe: You have 7 days from the date of purchase to visit the agent for inspection. – Condition: Exchange is approved if the technical report confirms a manufacturing defect, provided the device is in its original condition (scratch-free) with all accessories. – After 7 Days: The device falls under warranty service (repair) and is not eligible for immediate exchange.
Q: How does the warranty work for Smart Home Devices & Accessories? A: For Smart Home products (e.g., Robot Vacuums) and Accessories (e.g., Chargers, Cables), the mechanism is generally as follows: – No immediate exchange is available for this category. – The product is first sent to an authorized service center for inspection. – Based on the technical report, a decision is made to repair or exchange if an irreparable manufacturing defect is found. – The final decision rests with the manufacturer’s and agent’s policy.
Q: Do you sell Refurbished or Used devices? A: Our primary focus is on New devices. If Pre-owned devices are available, they are listed in a specific, clearly marked section with explicit details on their condition, so the customer knows exactly what they are buying.
Q: What does the warranty cover? Where do I go if a fault occurs? A: The warranty covers manufacturing defects for one year, whether related to internal parts (Hardware) or the system (Software). If an issue arises, you have two options: – Go directly to the Agent’s Service Center listed on the warranty card. – Or hand the device to us, and we will handle sending and following up on it on your behalf (where possible).
Q: Does the warranty cover broken screens or liquid damage? A: The manufacturer warranty covers technical faults resulting from production defects. Damage caused by misuse—such as broken screens, liquid damage, or electrical instability—is usually not covered by the free warranty but can be repaired for a fee at service centers.
Q: How long does delivery take? Do you cover all governorates? A: Yes, we deliver to all governorates in Iraq: – Within Baghdad: Within 24 hours. – Other Governorates: 2 to 4 days.
