At Aalam Alqalaa, we believe trust is the foundation of our relationship with you. We are committed to transparency regarding how we handle your personal data. We take strong measures to protect your information and only use it to serve your interests and improve your shopping experience.
This policy explains what information we collect, why we collect it, how we use it, and the limited circumstances under which we might share it with service providers.
1) Information We Collect and Why To process your orders accurately and provide the best service, we need to collect basic information, including:
A) Order & Delivery Information: Your full name, phone number, and delivery address (province, area, and nearest landmark). This is necessary to prepare and deliver your order to you.
B) Technical Information: When you visit our website, our systems may automatically record details such as your device type, browser, and IP address. This helps us improve website performance, troubleshoot technical issues, and ensure the site works well on your device.
C) Payment Information: All payments are processed through secure, encrypted gateways. We do not store your credit/debit card details on our servers at all.
2) How We Use Your Information We use your data for clear operational purposes, such as:
Processing orders, tracking shipments, and managing warranties.
Contacting you regarding important updates about your order.
Improving the store’s usability and your overall experience.
Protecting our website and preventing fraud to ensure a safe shopping environment.
3) Sharing Information with Service Providers We do not sell or trade customer data. We only share the minimum necessary information required to complete specific services:
Shipping Partners: Name, phone number, and address (only for delivery purposes).
Payment Providers: To process transactions securely.
Legal Authorities: Only in rare cases where required by law or regulations.
4) Third-Party Tools (Analytics & Advertising) To improve our services and reach potential customers, we use trusted tools from platforms like Google, Meta, and TikTok. These tools may use cookies and pixels to understand how visitors interact with our site. This allows us to:
Measure and improve ad performance.
Understand visitor interests to create better content.
Show relevant ads (retargeting) on other platforms.
Important Note: These platforms may show you our ads while you browse the internet based on your past visits to our website. Your Control: You can manage your ad preferences or disable personalized ads via your account settings on these platforms (e.g., Google/Facebook) or through your browser settings. (Note: Embedded content, like YouTube videos on our site, is subject to the privacy policy of its respective platform).
5) Communication Policy (WhatsApp & Email) We aim to keep our communication useful, clear, and non-intrusive.
Consent: We send WhatsApp messages only after obtaining clear consent to receive messages from Aalam Al Qalaa on the provided number.
Message types: We use WhatsApp and email for order-service communications (order confirmation, shipping updates, invoice, and after-sales support).
Marketing messages: We do not send WhatsApp marketing messages without separate explicit consent.
Request handling: We honor opt-out/reactivation requests received on or off WhatsApp, and we may require OTP verification before applying changes.
6) Data Security and Retention We use strict security measures, including SSL/HTTPS encryption, to protect your data. We retain personal data only for as long as necessary (e.g., during the warranty period) or as required by financial and tax laws.
7) Your Rights As a valued customer of Aalam Alqalaa, you have the right to:
Request access to the data we hold about you and ask for corrections.
Request the deletion of your data, unless we are required to keep it for legal reasons or an active warranty.
8) Updates to This Policy We may update this policy to reflect technical or legal changes. We recommend reviewing this page periodically. Continued use of our website implies acceptance of the latest version.
