Welcome to Aalam Alqalaa. These Terms of Service form a binding agreement between Aalam Alqalaa and the user. Please read them carefully. By accessing or using our website, you confirm that you have read, understood, and agree to these terms.
1. Official Store Information
Entity Name: Aalam Alqalaa
Address (Zayouna Branch): Al-Rabeei Street – opposite Jidar Center
Contact Email: info@aalam-alqalaa.iq
2. Acceptance of Terms
By browsing the website or placing an order, you agree to be bound by these terms. If you do not agree with any part of them, please stop using our website and services.
3. Intellectual Property
The Aalam Alqalaa name, brand identity, and all content on this website (including text, images, logos, graphics, and code) are our exclusive property and are protected by applicable copyright and trademark laws.
You may not copy, reproduce, distribute, or reuse any part of the website content for commercial purposes without our prior written permission.
4. User Accounts and Security
You are responsible for keeping your account information and password confidential.
You are responsible for all activities and orders made through your account.
We reserve the right to suspend or terminate any account if we believe it is involved in suspicious activity or violates these terms.
5. Pricing and Information Accuracy
At Aalam Alqalaa, we are committed to full transparency. However, due to the constantly changing nature of the electronics market, please note the following:
Price Updates: Prices may change daily based on exchange rates and market movement. The approved price is the price shown at checkout, and it becomes final once your order is confirmed by our team.
Technical Errors: If a product is displayed at a clearly incorrect price (whether higher or lower), we reserve the right to cancel the order and correct the error. If you have prepaid, we will refund the amount in accordance with the payment method used and the procedures of the payment service provider.
6. Available Payment Methods (Clear Policy)
Payment Methods: Payment options are shown at checkout. They may include cash on delivery and/or electronic payment through approved payment gateways (when available). Available options may vary depending on your governorate and the delivery method.
7. Order Total & Delivery Fees
Order Total: At checkout, you will see the total amount for your order before confirming it. This total includes the value of the products and any delivery fees or additional charges (if applicable), as shown on the checkout page.
8. Placing an Order & Order Confirmation
Before submitting your order, you can review your cart, delivery details, and payment method, and correct any errors. The order is considered submitted once you click “Confirm Order.” After that, our team will review the order and verify item availability. We may contact you by phone or message to confirm details or complete the process if needed. The order is considered confirmed only after it is approved by our team, and you may receive a confirmation message containing a summary of your order.
9. Governing Language
Governing Language: The Arabic version of these terms and policies is the official version. Any other translation (if provided) is for convenience only.
10. Stock Availability and Orders
We do our best to keep the quantities shown on the website aligned with our actual inventory. However, in some cases (such as simultaneous orders), an item may go out of stock before the system is updated.
Order Confirmation: An order is considered confirmed and final only after it has been reviewed by our team and item availability has been verified.
If an Item Becomes Out of Stock: If an item is found to be out of stock after you place an order, we will contact you to offer one of the following options:
– Replace the item with a suitable alternative.
– Wait for restocking (if possible).
– Cancel the order and receive a refund (if applicable) based on the approved payment method.
Note: Any refund (if applicable) will be processed according to the payment method used and the procedures of the payment service provider. Clarification: A refund in the event of an out-of-stock item is considered part of the order process before delivery, and is not treated as a “return” after delivery
11. Order Changes or Cancellation Before Shipping
Order Changes or Cancellation: You may request to modify or cancel your order before it is confirmed or before it is shipped or handed over to the delivery company. Once shipping has started, cancellation may no longer be possible. In such cases, the Return & Exchange Policy will apply depending on the situation.
12. Returns and Warranty
All sales are subject to our Exchange & Return Policy and Warranty Policy, which are published on separate pages of the website. Please review them to understand your rights in cases such as manufacturing defects or order-related errors.
13. Limitation of Liability
Our website, services, and products are provided “as is.” Aalam Alqalaa is not liable for indirect or consequential damages (such as business interruption or data loss) arising from the use of the website, unless such damage results from our intentional misconduct or gross negligence.
14. Complaints Process & Response Time
Customer Support & Complaints: You may submit a complaint or request support by email at info@aalam-alqalaa.iq . We review requests in the order received and typically respond within 24–72 business hours. Response times may vary depending on the nature of the request or whether it involves shipping or warranty service.
15. Governing Law
These terms are governed by the laws of the Republic of Iraq. The competent courts in Baghdad will have jurisdiction over any dispute related to the use of the website.
16. Eligibility
By using this website, you confirm that you are at least 18 years old, or that you are using the website under the supervision of a parent or legal guardian.
